Shared Hosting Terms of Service

Custom-Hosting provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using our services.

Content

All services provided by Custom-Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any UK law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Custom-Hosting from any claims resulting from the use of the service which damages the subscriber or any other party.

Shared hosting services may not be resold to other individuals.

Note: Pornography and sex-related merchandising are prohibited on any custom-Hosting server. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Custom-hosting servers or any other server on the internet. Links to such materials are also prohibited.

Examples of non-acceptable content or links

• Pirated software
• Bulk Email related products
• Pornography/Nudity/Adult Content
• Hacking/cracking related websites
• Warez and/or copyrighted MP3s
• Illegal material or material that is against public policy
• Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to: Anarchists Cookbook, bomb making, weapon information, or anything else that may be considered detrimental or illegal.)
• Anonymous VPN/Proxying services

Copyright Violations

Custom-Hosting will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.

System Resource Usage

If custom-hosting's system administration team determines that a customer's account is utilizing an unacceptable amount of system resources, Custom-Hosting may temporarily deactivate the account in question. If Custom-Hosting's staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with fourteen (14) days in which to either upgrade to a dedicated server or locatea new provider. This only occurs in extreme cases.

Custom-Hosting will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.

Chat Rooms

We do not allow clients to install their own chat rooms. These tend to be large system hogs and we cannot allow it as a account option. Clients are free to use any of the chat systems that come available through our control panel on all accounts.

Background Running Programs (bots/daemons/monitors)

Customers are not permitted to run programs in the background on shared hosting servers. This tends to use a lot of system resources, and can impair service to other customers on that server.

Backups

Custom-Hosting's hosting accounts include a nightly backup service, however these backups are for Custom-hosting's administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. Custom-Hosting does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on custom-Hosting's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.

Support Abuse

At custom-Hosting, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given fourteen (14) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.

Cron Jobs

We do allow Cron Jobs to be conducted on our servers. You can setup and manage the cron jobs for your account from the "Cron" section of SiteAdmin.

IRC (Internet Relay Chat)

We do not allow IRC or IRC bots to be operated on our servers. Any account found to be in violation of this provision will be immediately suspended and/or deactivated and no refund will be issued.

Unsolicited Email (SPAM)

SPAMing, or the sending of unsolicited email, from a Custom-Hosting server or using a return email address that is maintained on a custom-Hosting server is STRICTLY prohibited. Using SPAM to advertise a site hosted on custom-Hosting's network also constitutes as a violation of this provision. Custom-Hosting will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.